US Pharma MarketingThe average annual ROI from call center agents is $586,000, a recent survey of nearly 400 healthcare organizations shows. But the biggest wins will come from solving complex workflows. Health systems across the United States are deploying, measuring and realizing financial value from agentic artificial intelligence in call center operations. But as agentic AI provides relief to short-staffed teams, healthcare organizations lag in tracking performance and deploying agents for advanced workflows like waitlist and referral management that drive higher operational success and increased ROI, a new report shows. For the past two years, health systems have ramped up their adoption…
Health systems across the United States are deploying, measuring and realizing financial value from agentic artificial intelligence in call center operations.
But as agentic AI provides relief to short-staffed teams, healthcare organizations lag in tracking performance and deploying agents for advanced workflows like waitlist and referral management that drive higher operational success and increased ROI, a new report shows.
WHY IT MATTERS
Source: Healthcare IT News