At Berkshire Health Systems, the challenges facing healthcare are not abstract. The rural western Massachusetts health system operates three hospitals, dozens of physician practices, a visiting nurse service and a cancer center partnership with Dana Farber — all while facing the same pressures squeezing hospitals across the country: rising costs, staffing strain and growing demands on clinicians.

Measurable outcomes

For William Young, CIO at Berkshire, the answer cannot simply be adding more technology for technology's sake.