Prisma Health's clinically integrated network had already built the care model it believed in.

Across South Carolina and East Tennessee, care managers were embedded inside primary care practices. Transitions of care nurses worked inside hospitals. ED navigators focused on Medicaid patients with repeated emergency department visits. Interdisciplinary "Care Team Pods" combined social workers, pharmacists, behavioral health managers and nurses into coordinated teams.

The operational framework was in place. The problem was visibility.