With some patients showing frustration with artificial intelligence in certain healthcare workflows, researchers say health systems should focus investments where buy-in is already established – and humans are in the loop. Operational efficiency cannot come at the expense of human touch. Providers should prioritize their AI investments in administrative automation, such as scheduling, but maintain a personal connection and human-in-the-loop architectures for complex processes such as clinical diagnosis and billing, a new report shows. To develop its new Healthcare AI Adoption & Trust Report, Sogolytics, an experience management platform vendor, surveyed 1,012 adults across the United States about their most…
Operational efficiency cannot come at the expense of human touch. Providers should prioritize their AI investments in administrative automation, such as scheduling, but maintain a personal connection and human-in-the-loop architectures for complex processes such as clinical diagnosis and billing, a new report shows.
WHY IT MATTERS
To develop its new Healthcare AI Adoption & Trust Report, Sogolytics, an experience management platform vendor, surveyed 1,012 adults across the United States about their most recent healthcare experiences.
US Pharma Marketing